Principle 1: All advertisements, promotions and offers of uncleaned ancient coins will be accurate;
Principle 2: Orders will be processed quickly;
Principle 3: Return policies will be stated clearly;
Principle 4: Any disputes will be handled courteously and professionally.
Furthermore, being guided by these Principles, I agree to adhere to the following policies:
Advertisements, promotions, etc:
Any photos will show the actual coins being offered.
When offering single or multiple coins from a larger batch (e.g., Dutch auctions), photos will show a random assortment and placement of coins.
Photos of piles of coins will not be deliberately staged to show only the most desirable coins on top with less desirable coins hidden underneath.
All text descriptions will be accurate and will not encourage unreasonable expectations, such as claims of “Gold Found.”
Coins will not knowingly be misrepresented or deliberately altered--such as redirtying coins already cleaned--for the purpose of misleading the customer.
The price per quantity will be clearly stated.
Shipping prices and practices will be clearly stated. Packaging and shipping fees will be reasonable.
Coins will be in the possession of the person promoting them unless clearly stated otherwise. Pre-orders for anticipated lots will be identified as such and include the anticipated shipping date in any promotion.
All orders will be shipped within 5 days of receipt of payment unless clearly stated otherwise in the promotion. If this is not possible, customers will be informed of the status of their order within 5 days of the receipt of payment and be given an option to cancel without penalty.
Coins will be packaged carefully so that the customer is reasonably assured that the items will not be damaged in transit.
Return policies will be reasonable and will be displayed plainly and prominently in all promotions.
Requests for returns will be addressed promptly and courteously and will be consistent with the stated policy.
Refunds will be processed within 5 business days of receipt of the returned items.
The dealer will respond to all complaints within 5 business days and will make a good faith effort to satisfy the customer.
Dealers will not use abusive or inflammatory language in their communications.
If a dispute cannot be resolved, the dealer will offer to submit the dispute to mediation by a panel comprised of at least one uncleaned coin customer and at least one dealer. If the customer agrees to mediation, the dealer will abide by the recommendation of the mediation panel.
Last Updated: October 15, 2012
Entire Contents ©2012